Policies

DELIVERY AREAS 

We can deliver anywhere in Australia.  

Delivery Fees 

Shipping fees for oversized items are based on a forklift being available at the delivery address to unload the items. If you do not have a forklift and/or are unsure about whether the items you are purchasing will require one, please get in touch with us for more details. Please note additional shipping charges may apply to accommodate special delivery if you do not have a forklift.  

Delivery Timeframes 

We aim to dispatch all orders within 2 business days after payment has been processed. Once the order has been dispatched, you will be notified via email with tracking details.  

Delivery timeframe will depend on your location but will generally be within 1-5 business days for metro areas and 7-14 business days for regional areas.  

Please note that these are estimated, not guaranteed delivery timeframes, and may vary according to advice from our partner couriers. 

RETURNS & EXCHANGES POLICY  

WARRANTY STATEMENT EXPRESS SERVICE TROLLEY 

Our Express Service Trolley comes with a 4-year warranty. This warranty covers manufacturing defects and material flaws under normal use and maintenance. UNIPAC reserves the right to deny warranty claims if the trolley is found to have been misused, improperly maintained, or subjected to conditions beyond its intended use. 

 

WARRANTY STATEMENT EXPRESS BETA TOOLS 

Warranty Terms & Conditions for BETA Tools sold by UNIPAC Equipment (AUST) PTY LTD in Australia. All Beta Tools (except – see EXCLUSIONS below) come with a LIFETIME WARRANTY against any defects covering but not limited to faulty manufacturing and/or faulty materials under normal use.  

If, after conducting valid investigation, UNIPAC determines the warranty is valid, UNIPAC will (at its sole discretion) either repair or replace, at no charge, products or parts of a product that proves defective due to improper material or manufacturing, under normal use and maintenance. (Note: Replacement item could be a reconditioned product).   

UNIPAC complies to warranty and returns terms dictated by Australian Consumer Law (ACL): https://consumer.gov.au/ 

Warranty Exclusions: Warranty does not apply to normal wear parts such as, but not limited to, cutting blades, caster wheels, roller bearings, worn bits, drivers, drill bits, taps, dies, files, ratchet gears, pneumatic gears and any torque product.   

DAMAGE IN TRANSIT 

Please do not sign for packages that are obviously damaged upon delivery. We also recommend that you inspect all items upon receiving delivery to ensure that there has been no damage during transit. If you find any damage, please contact us immediately (sales@unipac.com.au) or phone (02 9417 1515).  

RETURN PROCEDURE 

Contact us via email (sales@unipac.com.au) or phone (02 9417 2942) to determine the problem and the most appropriate solution for your case.  

Under no circumstances shall UNIPAC Engineering (AUST) PTY LTD or any of its distributors be liable for incidental or consequential damages.